Personal Details 

Contacting you by post

Contacting you by phone

Contacting you by email

Consent to use your personal information

Permission to record and use your personal information: To help with your enquiry we may need to record details of your case. We must ask for permission to record and use your personal information in this way. All information you share with us is confidential unless we have a concern about the safety of you or the person you care for.

Permission to share information for quality checking and collecting feedback: We want to make sure the service you receive meets your needs. To help us understand this and to improve our service, Bromley Mencap may want to contact you later to ask for your feedback. Our services operate within a strict quality framework and may on occasion need to allow an Advice Quality Standard assessor to inspect your casefile to ensure you are receiving the best quality service.

Consent to share information for referrals: Everything you tell us will be treated confidentially. Sometimes we may suggest that we refer you to another organisation for advice because they will be better able to help you with all or part of your issue. We can help get you an appointment and give the organisation the information you have already provided so you don’t have to repeat yourself. We will consult with you prior to any sharing of information unless there is a safeguarding concern.

Consent to hold information on our database in case you return to us for further support: Once we have supported you, we record the support we have given and copies of any forms that you have asked us to complete with you. If in the future you return to us, it is helpful to have access to these records so that we don’t need to ask you the same questions again.